Golden Bay Hideaway

What if I'm having issues with the online booking process?

Our intention is for the online booking process to be as simple and accessible as possible for all customers. However there is potential for some customers to encounter issues. Here are some considerations and tips in case you run into trouble.

Some older browser software and devices may not work correctly with our booking widget. If you run into problems with the booking process, try updating your browser and device operating system to the latest possible versions.

If you a presented with an error message then please note down the error description or take a screenshot. Please pass this along to us and our tech team can assist with fixing any issues for future customers.

If all else fails then you can always contact us with details of your booking using our contact form at:

Or you can email us directly at:

Thanks for your patience.